Here at nobrand custom. we want you to be happy with your purchase and will always endeavor to work with you to solve any issues. In the rare case that you should want to return an item you have 14 days from delivery in which to request and post your return.
For items to be eligible for return they must be unused and in the same condition that you received them in. Some items are exempt from return because of the nature of the items unless they have arrived defective or damaged. Special custom orders and items which have been embossed in any way with your personalisation. Additionally gift cards are non-refundable.
To compete your return you will need to email us at info@nobrandcustom.com including the reason for your return and your receipt number and the email you used to make the order.
Shipping costs are not refundable. All costs incurred in returning products are your responsibility. We are not responsible for customs fees.
Continental Europe – from £10
USA – from £10
Asia and Oceania – from £15
Rest of the world – from £20
DHL Express worldwide – from £60
We ship your item as soon as it is completed and passed inspection. Small items such as wallets, purses, origami goods will ship in 2-4 days. Medium items such as passport holders, sketchbook and journal covers will ship in 3-5 days and large items 8-10 days. Items that have monograms/ logos will ship at the upper end of the estimate due to the time taken to create the individual stamp. Standard post is 10-14 days to EU, US and Asia. The rest of the world 14-20 days
Special custom orders vary due to their nature and a shipping estimate will be given on final design agreement. Items shipped outside of the EU may be subject to import duties which vary from country to country.
Orders to the United States of America with a total value in excess of $800 may be subject to import duties on delivery. Please check cbp.gov for information on import duties and taxes in the United States.
Orders to mainland China (excluding Hong Kong), are restricted to one item per package.
Should you choose DHL Express worldwide 3-5 day delivery we need you telephone number to comply with DHL’s terms of service. DHL is unable to deliver to PO Boxes.
Here at nobrand custom. we want to make sure our customers sensitive information is protected to the highest possible standard. That’s why we use 3rd party industry leading companies to process transactions. We are sure you’re familiar with Paypal so we will tell you a little more about Stripe
Stripe:
☑ Stripe is SSL (Secure Sockets Layer) protected.
This means that our customer’s information is securely transmitted throughout the entire payment process.
☑ Stripe is PCI compliant.
As a PCI Service Provider Level 1, Stripe offers the highest possible level of payment processing security.
☑ Stripe is encrypted.
This ensures the security and integrity of information through encrypting all credit and debit card numbers.
In short, Stripe exceeds the industry standards.
With either payment option nobrand custom. has no access to your payment details. All transactions are processed off site by the above companies.
Welcome to nobrandcustom.com (the “site”) Below are the details of how we work.
Please read our basic terms that apply to your use of and purchase of products and services from our website. Your continued use of our website constitutes your agreement to be bound by these terms.
You can choose between US Dollar, British Pound or Euro. Depending on your choice at checkout your order will be processed in that currency.
nobrand custom. delivers worldwide and offers both standard and expedited shipping. You can find a full rundown on our policy and pricing in the ‘Shipping’ link on the footer on any page.
Here at nobrand custom. we put great care into having happy clients who love their items. In the unlikely even you should wish to return something you will find our complete returns policy in the ‘Returns’ link on the footer of any page.
All of your purchases are covered by our 10 year warranty from the day they were bought and when used under normal conditions and for the intended purpose. Be careful not to overfill your nobrand custom. item or put things inside that don’t belong. Leather is a natural product if you do put more than the recommended amount of objects inside it will stretch and loose shape putting undue stress on stitching.
Your warranty covers defects in workmanship and materials. It does not apply to normal wear and tear, damage caused by neglect or unreasonable use or if you change your mind.
To make a claim email us at info@nobrandcustom.com including the reason for your claim and your receipt number and the email you used to make the order.
We never see your card details. All purchase through nobrand custom. are processed through off site secure processing partners. You will find complete payment information in the ‘Payment options’ link on the footer of any page.
The complete contents of our website, and our site as a whole are intended for personal, noncommercial (other than for the purchase of goods from our website) use by its user.
You may download, share or copy contents displayed on nobrandcustom.com only for your own personal use. No right, rights, interest or title in any downloaded or copied materials is transferred to you as a result of your downloading or copying.
Except as noted above, you may not reproduce, display, transmit, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in part or whole any of this sites contents.
